Overview

This workshop looks at participants’ personal/management style in a confidential, non- threatening manner, which helps target areas for self-improvement.  Participants discuss and work through six critical steps for dealing with poor staff performance. The session goes on to identify 12 common, ‘difficult’ personality types and provides strategies on how to deal with them successfully.

Level

This course is designed for new or experienced managers with challenging staff who wish to manage these staff more effectively. The style is participative and case studies are used to illustrate points made.

Content

The difference between assertive behaviours and non-assertive behaviours
The effects of such behaviours
Development of appropriate leadership strategies
Dealing with poor performance
Traits of different personality types
Strategies for dealing with the different personality types effectively

Outcomes

Delegates who complete this course will understand, and be able to apply, the skills required to get the most out of their more challenging staff members.

Linkages: this course links alongside Performance and Motivational Management
Maximum number of delegates: 12
Delivery: one-day workshop available as an accelerated day