Persuading and Influencing Skills

Overview

This workshop will help participants to act with greater credibility when communicating with others. The course explores the effect of communication styles on the ability to persuade and influence others, and it helps participants to develop powerful techniques that work.

Level

This course is designed for anyone who needs to influence others on a regular basis. The style is participative and case studies are used to illustrate points made.

Content

An influencing skills model and the different influencing styles in common use
Understanding and using the components of assertive communication
Exploring what others want
Obtaining cooperation through consent
Building rapport and minimising conflict
Giving and receiving feedback
Motivating and delegating
Practising skills such as listening, questioning, assertiveness and persuading
Handling resistance and conflict

Outcomes

Delegates who complete this course will gain an insight into how to influence and persuade people effectively. They will get the opportunity to practise the skills they have learnt by applying them to real life situations.

Linkages: This course links alongside Assertiveness , Winning New Business and Running and Facilitating Meetings
Maximum number of delegates: 12
Delivery: One-day workshop

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Watermill Training

Persuading and Influencing Skills

Overview

Level

Content

Outcomes